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  • Leveraging Proactive Communications in Utilities In tough economic times, more people get behind paying their bills, and when businesses shut their doors, utilities lose some of their biggest customers. Read Leveraging Proactive Communications in Utilities to learn how proactive communications enhances the collections process, cost-effectively notifies customers about outages, and gathers valuable customer insights, allowing you to save money and provide stellar customer service.

    Learn how proactive communications can help you:
    • Automate the collections process
    • Incorporate automated survey applications to gain customer service perspectives
    • Keep customers informed about potential outages, building trust and decreasing inbound calls
    Join a rapidly growing number of utilities using this technology to free up contact center staff, reduce call handling times, increase customer satisfaction, and drive cost savings.

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  • Leveraging Proactive Communications in Travel & Tourism Necessary cost-cutting by airlines has diminished the on-board customer experience, making communication a key differentiator of quality and service. Download Leveraging Proactive Communications in Travel & Tourism to learn how travel-related operators are using outbound IVR , SMS, and other automated messaging to facilitate check-in, cancellations, and upgrades—upping customer satisfaction and loyalty, and lowering inbound call volume.

    Learn how proactive communications can help you:
    • Maintain contact with on-the-go customers about check-in, seat upgrades, and changes to flights
    • Reduce contact center costs while propagating your brand
    • Segment customers and reach them on their preferred channel
    Join a rapidly growing number of travel-related companies using this technology to create a level of communication and service that would be difficult to afford with live agents.

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  • Twitter: Best Practices and Tips Even though half the universe is on Twitter these days, beginning out of nothing isn't always that evident. If you really want your Twitter to fly high, it doesn't end with just creating an account. Especially with this many people on Twitter, it's important to know the tools you're working with, and the dazzling reach of this innovating technology. In over forty pages this guide tackles every Twitter feature, tip and trick you can think of. Learn to work the interface, to Tweet from your desktop, cool Twitter bots and which people to follow.

    Download The Complete Guide to Twitter now. With this free guide you will also receive daily updates on new cool websites and programs in your email for free courtesy of MakeUseOf.

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  • The Mac Manual Gone are the days when Macs were only considered valid ‘office' computers. These days, Macs are the slick icons of the design and music industries — and now they're also spreading to the general consumer market. But even though Macs are an overall reincarnation of simplicity and user-friendliness, most people – whether they are computer initiates or have been working with Windows their entire life – need a little help getting started.

    This slick, sixty-odd paged monster is based on Snow Leopard – the latest release of the Mac OS X operating system – and tells you everything you need to know about Mac. With this free guide you will also receive daily updates on new cool websites and programs in your email for free courtesy of MakeUseOf.

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  • Build Your Own WordPress Site Guide No matter for what purpose, WordPress has proven to be one of the most efficient, most diverse, and most accessible platforms. Creating your own website, even using WordPress, is not something that should be taken too lightly. Inside this guide you'll find everything you need to know to get your first, second, or tenth website successfully off the ground, ranging from finding a suitable web host and setting up your blog or website, to using an offline blogging client and even designing a simple website banner! Want to learn from the pros, and make your mark on the internet? Then you're in the right place! It doesn't matter if you're an internet newbie or a nerd on steroids, this guide will get you to where you need to go.

    Download the Build Your Own WordPress Site Guide now, and read it on your computer today! With this free guide you will also receive daily updates on new cool websites and programs in your email for free courtesy of MakeUseOf.

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  • The Underground Guide To The iPhone The iPhone is – if I may say so – one of the greatest mobile revolutions of the past decade. More and more, mobile phones seem to materialize out of our wildest dreams. Because of the tight integration of third-party applications, you can do nearly everything with your device — be it gaming, working, fooling around, and of course phoning. However, because of the sheer vastness of possibilities, not a lot of people are using their iPhone to the full extent of its capabilities. As of such, a lot of great features are missed on the users.

    Download The Unofficial Guide to the iPhone both for the young and old, this guide comes highly recommended. With this free guide you will also receive daily updates on new cool websites and programs in your email for free courtesy of MakeUseOf.

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  • The Ultimate Guide To Your Windows Mobile Phone If you have a Windows Mobile phone, you will know that stuff can occasionally get pretty difficult. These devices, which are basically mini-computers, have endless possibilities — and thus endless possible difficulties as well. Whether you want to (re)discover the most basic features and applications of your device, extend it with new applications and tools, or even flash a custom ROM, the Windows Mobile Guide comes to the rescue. Download the Windows Mobile Guide now, and read it on your computer today, or even on your phone! With this free guide you will also receive daily updates on new cool websites and programs in your email for free courtesy of MakeUseOf.

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  • The Easy Guide To Computer Networks To get the job right, you're expected to be up to terms with the technical network mumbo jumbo, although most everyday Joe's don't know their RDPs from their UTPs. In 33 illustrated pages, Stefan Neagu from tuxgeek.me familiarizes us with the networking knowhow, from Adapters to Zimbabwe-proxies. It's a great place to start off as a newbie, or to pick up as an already more advanced user.

    This guide should suffice to transform you into an amateur network admin. On upcoming parties, you'll be able to brag about WPA2 security and Virtual Private Networks. But please, don't – before long, everyone will rely on you to solve their network problems. With this free guide you will also receive daily updates on new cool websites and programs in your email for free courtesy of MakeUseOf.

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  • Ten Innovative Ways to Use Twitter for Business Download this free guide to learn how your business can convert conversations into actions, attract new followers, share information for potential customers and gain recognition. With this free guide you will also receive daily updates on new cool websites and programs in your email for free courtesy of MakeUseOf.

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  • The Ultimate Guide to Gmail Gmail has created innovative features, and in typical Google tradition has mixed very well, fun aspects and its productivity features, for a very complete dynamic email service. One of Gmail's greatest qualities is its ability to be flexible to all kinds of people with completely different needs and desires. This 30+ page guide will tell you everything you need to know about Gmail and how to make most of it. With this free guide you will also receive daily updates on new cool websites and programs in your email for free courtesy of MakeUseOf.

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  • A Newbie's Getting Started Guide to Linux You've probably heard about Linux, the free, open-source operating system that's been pushing up against Microsoft. It's way cheaper, faster, safer, and has a far bigger active community than Windows, so why aren't you on it? Don't worry, Makeuseof.com understands. Like many things, venturing off into a completely unknown world can seem rather scary, and also be pretty difficult in the beginning. It's while adapting to the unknown, that one needs a guiding, and caring hand. This guide will tell you all you need to know in 20 illustrated pages, helping you to take your first steps. Let your curiosity take you hostage and start discovering Linux today, with this manual as your guide! Don't let Makeuseof.com keep you any longer, and download the Newbie's Initiation to Linux. With this free guide you will also receive daily updates on new cool websites and programs in your email for free courtesy of MakeUseOf.

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  • The Incredible Guide to NEW Ubuntu (Karmic Koala) The Ubuntu Karmic Koala Bible is a guide that's both great for Linux initiates, and invariably useful for Linux intermediates. With over fifty pages of copy-paste tutorials, this guide belongs in the virtual library of every Linux user! Makeuseof.com will walk you through the installation process, meanwhile shedding some extra light on the partitioning process. Don't know the value of a SWAP partition? Don't worry, you will. The guide is aimed, not only familiarizing you, but on making your Linux experience easier in general. Learn how to define command aliases, making the Command Line Shell easy to use! With this free guide you will also receive daily updates on new cool websites and programs in your email for free courtesy of MakeUseOf.

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  • A Computer Geek's Smart Productivity Guide With all distractions that modern life brings, it's not easy to keep your productivity up. Whether you're an enthusiastic procrastinator, or just happen to have very little time at hand, there are a lot of people who really can't afford to lose sight of business. However, by playing your cards right, it would be well possible to get that little productivity boost you're aching for. Know your do's and dont's, and you'll be able to move more work in less time.

    Although this eBook is primarily aimed at the computer geek, the potential user base is far wider, as it comes packed with a lot of non-digital tips and advice as well. With this free guide you will also receive daily updates on new cool websites and programs in your email for free courtesy of MakeUseOf.

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  • Phone Systems for Small, Medium & Enterprise Business: Which to Buy? Read reviews on the leading five phone system brands in each category and understand why they lead their niche. See the differences between premise and hosted solutions, and help decide the best phone system for your company.

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  • Getting a Head Start in Software Asset Management As an IT Professional, did you know that organizations typically over-spend on software by 20 percent each year? This equates to $200 wasted for every $1,000 spent on software. The reasons vary from purchasers not realizing the software already exists elsewhere in the organization, unused software isn't harvested for re-deployment, software is procured outside of volume licensing agreements, the list goes on. Also most organizations are leaving themselves open to fines for failing to ensure correct licensing for software installed across their organization's network. Discover how SAM can help your organization, and how to kickstart your own initiative, by downloading this free kit, comprising:
    • The 5 key components of a well-planned SAM initiative
    • The 4 ways IT Professionals can expect to save, with a detailed analysis of each!
    • Proven steps to planning and realizing a SAM initiative
    • What you could save by avoiding BSA fines and duplicate licensing fees, via a specially created ROI calculator
    Download this white paper kit today and get a free trial version of FrontRange Discovery to see exactly what software is on your network. Simply complete the registration form to get started!

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  • IT Innovation Success Kit for IT DecisionMakers The "IT Innovation Success Kit" contains an executive-level briefing for slashing maintenance costs by unifying infrastructure and service management; 5 use cases to illustrate the benefits of that unification; and a prescriptive path for integrating your service catalog and CMDB. Learn:
    • How to cut your organizations IT costs by empowering your service desk to automatically perform common tasks-like remote desktop support, password resets, or redeploying problem software
    • How to boost efficiency with capabilities you never thought you'd see-like letting agents remotely analyze users' PCs, or installing a software upgrade in 15 minutes flat, from request to fulfillment
    • How a unified approach to IT operations management and service management can save you time, money, and hassle
    Plus, you may qualify to receive a free one-hour Service Desk Efficiency Improvement assessment. FrontRange Solutions analysts will ask the tough questions it takes to determine where your service desk is paying off for you-and where it's not.

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  • Top 10 Must Have Business Phone Features This guide is created for the Small Business or Enterprises phone system buyers and highlights the "must have" phone system features for business. Not all phone systems are made equal. Some phone system features improve efficiency significantly and help prevent losing business due to business inaccessibility. Investing in these phone system features will ensure a competitive edge for any business. Compare Business Products' guide details top 10 phone system features, and explains why they are indispensible.

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  • IT Automation for IT DecisionMakers If you're like most growing companies, chances are your Help Desk evolved incident-by-incident. But sooner than you think, you'll need something more - more automation, more customization, more dedication to total efficiency. And FrontRange has put together a free Help Desk Automation Resource Pack to fill IT Professionals in on the available options. This free Pack contains both an IT Automation Success Kit and a Help Desk/Service Desk Transformation Success Kit. In them, you'll learn:
    • How to cut service costs while increasing service levels
    • How to automate call delivery with screen pops, skills-based routing, and intelligent transfer
    • How to automate common customer requests like status checks, password resets, and more
    One day soon, you just may wake up to discover that your company has outgrown its current Help Desk's limits. Registering for this free Resource Pack is the first step to making sure that day never comes!

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  • Top 10 Concerns of Buying a VoIP Business Phone System As more companies switch to Business VoIP as a cost effective means of telecommunications, many businesses have learned the hard lessons of working with the wrong technology or vendor. Learn the top 10 concerns that should drive your business VoIP vendor selection process. Learning from business VoIP implementation failures will ensure success in your business VoIP rollout. A good business VoIP deployment will ensure no dropped calls, excellent sound quality, no latency and a perfect uptime of your company's phone system.

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  • VoIP PBX System Buyers Guide: How to Decide Between Hosted VoIP and a VoIP PBX System If you're considering installing a VoIP phone system at your business, then you've likely considered both hosted VoIP and VoIP PBX. But which solution would be best for your company? Before you can decide, it helps to know the key differences between hosted VoIP and VoIP PBX phone systems. This informative guide will help you decide which solution will best suit your company.

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  • Discover How Factoring Can Work For Your Company In order to receive a loan from factoring companies, you must have outstanding invoices that you can sell over to the factoring company. The factoring company will take on the invoice debt and give you the money. This guide explains the tips and tricks of finding a factoring service that fits your monetary needs and also comes with price quotes from pre-screened vendors so you can compare invoice factoring prices.

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